Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 1235 E Francis St, Unit M, Ontario, CA 91761.
Our products are processed within 24-72 Hours and shipped using the following carriers: USPS . To return your product, you should mail your product to: 1235 E Francis St, Unit M, Ontario, CA 91761. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We ship via USPS Priority which is estimated to arrive in 1-3 Business Days. (This time frame is estimated and is NOT guaranteed by USPS or AndHemp)
Canceling and Altering Orders:
Due to the volume of orders AndHemp receives and in our efforts to provide the most expedient service to our customers, once an order has been placed and is processing we are unable to alter or change any order.
If your item was damaged, missing, or incorrect you must email us within 48 hours of the package delivery. Once your claim has been submitted, reviewed, and approved, we will assist you in correcting this issue.
While we strive to offer the most expedient and reliable service, AndHemp does not and cannot guarantee transit and delivery times. After placing your order, your tracking number will be sent to you via email address specified on your account. Tracking information may also be accessed by visiting your account on www.andhemp.com under the orders tab.
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of AndHemp, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. AndHemp strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 24 hours of the last tracking update.
For International Orders:
AndHemp ships orders anywhere allowed by law. Please check the laws applicable to your jurisdiction to ensure that your order will not be delayed, seized, or held at customs or elsewhere, and will not have any local duties, taxes, or tariff charges, AndHemp is not responsible for issuing any refund, including your shipping charges. If the package is denied by customs and is returned to us, you will have to pay for shipping again. There will be no refunds.
AndHemp is not responsible for damage, loss, delay or seizure of international shipments. ALL SALES ARE FINAL.